FAQ
- I'm facing issues with bank declines at checkout on the Puroexpress website. What should I do?
- DO YOU GUYS HAVE SEVERAL WEBSITES?
- GENERAL ORDERING
- WHERE IS MY TRACKING NUMBER?
- WHERE IS MY BOX?
- HOW DO I RESET MY PASSWORD FOR MY ACCOUNT?
- IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?
- WHAT ABOUT ABOUT MY PRIVACY?
- I ORDERED SEVERAL BOXES BUT ONLY ONE HAS ARRIVED, IS THAT NORMAL?
- WILL I HAVE TO PAY DUTY ON THE BOXES I RECEIVE?
- HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
- HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED BY PUROEXPRESS?
- DO YOU GUARANTEE YOUR CIGARS ARE AUTHENTIC?
- HOW DO YOU ENSURE THE CIGARS ARRIVE IN GREAT CONDITION?
- DOES PUROEXPRESS OPEN AND INSPECT BOXES?
- DO YOU SHIP THE CIGARS IN THEIR ORIGINAL BOXES WITH THE BANDS ON?
- DO YOUR PRICES INCLUDE SHIPPING?
- HOW DO I KNOW WHAT CIGARS ARE IN STOCK?
- WHAT CURRENCY ARE YOU PRICES IN?
- HOW DO I CHECK MY WALLET AND TOP IT UP?
- MY VISA CARD DOES NOT WORK ON YOUR SITE (VERIFIED BY VISA AND 3D SECURE).
- CHINA ADDRESSES
- CHECKING OUT USING THE WALLET
- CREATE A NEW ACCOUNT
- CAN I GET A DISCOUNT IF I POST A GOOD REVIEW ABOUT A CIGAR OR YOUR SITE?
- NOT RECEIVING CONFIRMATION EMAIL?
- HAS COVID-19 AFFECTED DELIVERY TIMES?
- WHAT IS YOUR POSTAL ADDRESS?
- WHY ARE PRICES SO LOW?
- CAN I REQUEST A SEALED BOX?