When you order successfully you will reach a confirmation screen and receive a confirmation email.
Make sure you check your spam/junk mail folder because many times they arrive there.
Your order will normally take between 2-4 business days to process. Then it gets shipped.
Shipping times, under normal conditions, vary depending on business days, holidays, different country postal systems, and even the weather. Under a Pandemic, like Covid-19, it can take between 2 to 6 times longer.
We have been online since 1997, your order may take shorter or longer to arrive, but it will. Make sure you are comfortable with this before you purchase.
Lastly, we do not use Courier or Tracking Numbers as they do not work for this product. So once shipped we cannot know exactly where it is. What we do know after over 20 years is that they arrive and our long term loyal customers keep coming back. Online cigar shopping requires a bit of patience.